Frequently Asked Question

Staff member comes up as 'Do Not Pay'
Last Updated 7 years ago

When processing the time sheet if the employee comes up with zero pay rate and Do Not Pay is ticked it is probably because the staff member has been set up as 'Staff' under 'Employment Type'.

'Staff' is used for your office staff that are on salary. This is set up so that if you send office staff out on a shift they will not get paid for the shift as their pay is covered by their weekly or monthly pay.

If you correct the Employment Type on the Staff Form you will need to refresh the Timesheet Form for this to reflect on the screen.

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