Frequently Asked Question
Can't See Unread Texts
Last Updated 7 years ago
If you can see that you have unread text messages but when you open the text messages window and none are displayed then the unread text messages are for a different month.
What you need to do is to use the calendar and change the month using the left arrow, when you find the unread texts you can mark them as read. Every date that's bold contains an unread message.
Occasionally there will be a text that dates back to March 2009 for an unknown reason. If you've looked through a large number of months and still can't find any texts, go back to March 2009 and you should find the unread message. If there's no message there either, you will need to contact us.
What you need to do is to use the calendar and change the month using the left arrow, when you find the unread texts you can mark them as read. Every date that's bold contains an unread message.
Occasionally there will be a text that dates back to March 2009 for an unknown reason. If you've looked through a large number of months and still can't find any texts, go back to March 2009 and you should find the unread message. If there's no message there either, you will need to contact us.