Frequently Asked Question

If you have email delivery issues, you may need to change settings on your domain server to authorise Pulse to send mails on your behalf. This can be done by editing SPF entries. The changes required are listed below.

Please note, these settings are controlled outside Pulse and we are unable to help you make the required changes. Normally, the person who deals with your IT/websites will be able to help you make the changes required.

SPF

When you send emails via Pulse, it impersonates you by using your email address as the sender address. This can sometimes cause problems if your domain name is set up with something called SPF.

This issue should be resolved if your administrator can make some changes to your DNS settings. You’ll need to add records of type ‘TXT’ through your hosting provider, domain registrar, or DNS provider. The value for this record should be:

v=spf1 include:mail.pulsesoftware.info ?all

If you already have a TXT record with SPF information, you’ll need to add Pulse’s servers to that record by adding the following to the record (before the last operator, which is usually ?all, ~all, or -all):

include:mail.pulsesoftware.info

Or you can send email's using your mail server by changing the settings in Pulse. To do this goto Setup->Check Database->Comms Settings and editing the details on this page the person who deals with your IT will be able to help/provide this information. You may also need to setup the 'Send As' or 'Send on Behalf of' on the email accounts on your email server.

• SMTP Addresss
• SMTP Port
• Username
• Password