Frequently Asked Question

To set up Pulse on a Mac you must first download and install the Microsoft Remote Desktop App from the App store. You can find that here:
https://itunes.apple.com/gb/app/microsoft-remote-desktop/id715768417?mt=12

After you've installed and run that app, you will see this window. Click the Plus button labelled "New":


A new window will appear:

• The Connection name can be anything, make it something memorable.

• The PC name will be provided to you in the initial welcome email, or your user list email. If you forgot it or need to retrieve it, send us a request at info@pulse-software.com and we'll provide you with the PC name.
• The username will be your usual Pulse username, followed by @pulsesoftware (YourUsername@pulsesoftware).
• The password will be your usual Pulse password.
• The rest of the details can be left as default.

Close the window, the details will save automatically.

When you're back on the main window, you will now see a new entry under "My Desktops". Select this new entry, then click the Start button (the arrow button).



The connection will start, then a confirmation window will appear, click Continue:
You will then be logged into the server